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Effective Date: 4/3/25
Chicagoland Fireplace & Chimney Restoration (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us through our services.
1. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Name, phone number, email address, and property address when submitting a form or requesting a quote
- Payment information for services rendered (processed securely via third-party providers)
- Any other personal data you voluntarily share during phone calls, emails, or on-site visits
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device type and operating system
- Referring website or search engine
This information is collected via cookies, analytics tools (e.g., Google Analytics), and standard server logs.
2. How We Use Your Information
We use your information to:
- Respond to service inquiries and schedule appointments
- Send estimates, invoices, and job-related updates
- Improve website functionality and user experience
- Ensure compliance with safety and building code standards
- Send occasional promotional or seasonal service updates (with opt-out options)
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your data with:
- Trusted third-party service providers (e.g., payment processors, scheduling platforms)
- Regulatory agencies if required by law or safety inspections
- Our internal team members for scheduling, service, or support purposes
All third parties are contractually obligated to keep your information secure and use it only for the intended purpose.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Understand website visitor behavior
- Track how you interact with our site
- Improve load times and page navigation
You can manage or disable cookies in your browser settings. However, doing so may limit your ability to use some features of our site.
5. Data Security
We implement appropriate technical and organizational measures to protect your data. While no method of transmission over the internet is 100% secure, we make every effort to safeguard your information against unauthorized access, disclosure, or misuse.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us directly at [Insert Email].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal obligations. Updated policies will be posted on this page with a revised effective date.