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🔐 How We Collect Information
We collect personal and technical information to support our services and improve the customer experience. The types of information we collect include:
Customer & Contact Information:
When you request an estimate, schedule a service, or contact us directly, we may collect your name, phone number, email address, physical address, and service-related details to communicate with you and fulfill your requests.
Service & Job Data:
Details related to chimney inspections, fireplace installations, repairs, and restoration services are collected and securely stored as part of our internal service tracking and history for your property.
Website Usage Data:
When you visit our website, we may collect anonymized data such as your IP address, browser type, operating system, device information, and browsing behavior. This information is used to analyze trends and improve our website performance and user experience.
Form Submissions & Communications:
If you fill out contact forms or interact with us through online scheduling, we retain the content of your message and your contact details to respond and maintain communication records.
🔁 Information Sharing
We value your privacy and limit the sharing of your information to only what is necessary to operate our business and serve you effectively. We may share your information in the following situations:
With Service Partners:
We may share your information with trusted subcontractors or technicians who perform services on our behalf. These parties are contractually obligated to handle your data responsibly and solely for the purpose of completing your requested service.
With Technology Providers:
We use third-party service providers for website hosting, appointment scheduling, payment processing, and email communications. These providers only access data necessary for their function and must comply with strict data protection standards.
When Required by Law:
We may disclose your information if legally required to do so, such as in response to subpoenas, court orders, or legal processes.
Business Transfers:
In the event of a merger, acquisition, or business transfer, customer information may be transferred as part of the business assets.
We do not sell, lease, or trade your personal information to third parties for marketing purposes.
📁 Data Retention
We retain your personal and project-related information only as long as necessary to fulfill the purposes for which it was collected, including:
- Providing services and support
- Maintaining customer records
- Complying with legal and tax obligations
- Resolving disputes and enforcing agreements
Inactive customer data is securely archived and eventually deleted in accordance with our data retention schedule. If you would like us to remove your information from our systems, you may submit a request at any time.
All data is stored securely and access is restricted to authorized personnel only.